Hexline Supply, LLC

Shipping & Returns

Last updated September 23, 2026

This policy covers orders accepted directly by Hexline Supply, LLC. For an Etsy or other marketplace purchase, begin the return or problem report through that marketplace; its listing terms and buyer-protection process also apply. Email quotes@hexlinesupply.com with your order reference if you need help.

Production and shipping

We state the expected production and shipment timing in a listing or accepted written quote when available. Direct checkout, when offered, collects a U.S. shipping address. Shipping charges and applicable tax are shown before payment. Delivery dates from a carrier are estimates after dispatch, and tracking is provided when available.

If no shipment time is stated, we will ship within 30 days of receiving the order or contact you about a delay. If we cannot ship within the promised time, we will explain the revised timing and give you the choice to agree to the delay or cancel for a prompt full refund, as required by applicable law.

Unused standard products: 30-day returns

You may request a return of a standard, non-custom product within 30 days after delivery if it is unused and in its original condition, with included hardware or accessories. Email us before sending it so we can provide return instructions and an address. Please pack it to prevent damage in transit. For a change-of-mind return, you pay return postage; we do not charge a restocking fee. After receiving and inspecting the item, we promptly refund the item price and applicable tax to the original payment method. Original outbound shipping is not refunded for a change-of-mind return unless required by law. Your bank or payment provider may take additional time to post the refund.

Custom-made orders

Contact us promptly if you need to change or cancel a custom order. Before design or fabrication work begins, we will cancel and refund it. Once that work begins, change-of-mind cancellation and returns depend on the accepted quote and applicable law. This does not affect remedies for an item that arrives damaged, defective, or materially different from the accepted specifications, or any non-waivable legal rights.

Damage, defects, wrong items, and missing packages

If an item arrives damaged or defective, is materially different from its description, or is the wrong item, contact us promptly with the order reference, a description, and photos if available. We will review the issue and arrange an appropriate repair, replacement, or refund, including reasonable return shipping where we ask for the item back. Please also contact us if tracking says delivered but the package is missing so we can investigate with the carrier. Reporting promptly helps us investigate but does not shorten rights provided by law.

Contact

Hexline Supply, LLC, Texas, United States
quotes@hexlinesupply.com